Frequently Asked Questions

Last update: 01/02/2024

COMMUNITY FAQ

1)What is my property code? Your Property Code is ARWC

2)What is the Management ID? 6587

3)Where can I find the association's governing documents? A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. You can also find them in TownSq (please see below on how to access TownSq). 

 Board Meetings

 4)How do I find out when the next Board meeting occurs? Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

5)Where can I find copies of the most recent Meeting Minutes? Meeting minutes are posted in the Documents section of TownSq. 

 Account & Assessment Info

 6)Where can I find my account number? You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007 or the association office at 512-252-7300.

7)When is my assessment due? Quarterly – Assessments are due on the 1st.  There is a 10-day grace period. On the 11th, late fees are assessed 

8)Are there any fees associated with online payments? When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

9)Why does my account show a negative number? A negative number means that you have a credit balance. 

10)I received a letter about a past-due assessment. Who can I talk to about these fees? Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also contact the office at 512-252-7300.

11)Who can I talk to about setting up a payment plan? You may complete the online form at Payment Plan Form | Request Payment Plan | Goodwin & Company (goodwintx.com)  or Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you. 

12)How do I update my Western Alliance payment information? To update existing Western Alliance recurring payments, click here.

13)How do I cancel my Western Alliance auto-draft? To update existing Western Alliance recurring payments, click here.

14)What is my assessment paying for? Your community’s assessment pays for the association's operating expenses. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

 Financial

 15)What is my balance? You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

16)How do I pay for my assessment? For your convenience, we offer several payment options:

-Option 1: Mail-In Your Payment to the following address:(Association Property Code - ARWC) – Association Name- Reserve at Westcreek

 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

-Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment or making a one-time custom payment.

 

From the TownSq App:

 

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

 

-Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (ARWC) in the memo section of your check. 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447


17)Can I pay for my assessment with a credit/debit card?  Yes, credit/debit cards are accepted through TownSq. 

-From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment or making a one-time custom payment.

 

-From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

 

TownSq

18)What is TownSq? TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

  1. Easily communicate with neighbors, community managers, and board members 
  2. Manage your account and pay online
  3. Get up-to-date community news and events
  4. Request and review the status of service inquiries
  5. Participate in community polls
  6. Access community forms and documents
  7. And more…

19)How do I register for TownSq? Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password 

20)I am getting an error when I try to register for TownSq. Can you help? Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

21)How do I change my email preferences for TownSq notifications? Once logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page, and a drop-down will appear with the “Edit Profile” link.

22)How do I submit a request in TownSq? Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

23)I forgot my TownSq password; how can I reset it? Visit https://app.townsq.io/user-recovery to reset your password.

Contacts

24)Who can I reach for help? We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

  1. TownSq App: Submit a request via our web and mobile application.
  2. Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.855-289-6007
  3.  info@goodwintx.com.
  4. Live Chat is available on our website at www.goodwintx.com.
  5. Association office 512-252-7300
  6. Association Manager via email at ARWCmanager@goodwintx.com. 
  7. Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com or 512-252-7300.
  8. Association office: (512)252-7300

25)How can I reach the Board of Directors? You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Owner Information

26)How do I update my contact information/mailing address? https://goodwintx.com/update-account/. Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

 Rules/Regulations

27)What is the community's rental/leasing policy? The leasing policy states that to lease a home, an owner must have a leasing permit. You will be subject to violation fines if you lease your home without obtaining a leasing permit.You can find the leasing policy on TownSq under documents. You can also contact the association office for more information on leasing at (512)252-7300.

28)What is the community's pet policy? No animals, livestock, or poultry of any kind will be raised, bred, or kept on any Unit, except for cats, dogs, or other generally recognized household pets, provided that they are not kept, bred, or maintained for any commercial purpose or for food. It is the purpose of these provisions to restrict the use of the Property so that no person will quarter on the premises cows, horses, bees, hogs, pigs, sheep, goats, ducks, geese, chickens, turkeys, skunks, or other animals that may interfere with the quietude, health, or safety of the community. No more than 2 animals may be kept in a single Unit. All such animals will be kept in strict accordance with all local laws and ordinances (including leash laws) and accordance with all rules established by the Association. All animals must be properly tagged for identification. No animal will be allowed to run at large, and all animals will be kept within enclosed areas that must be clean, sanitary, and reasonably free of refuse, insects, and waste at all times. Such enclosed area will be constructed in accordance with plans approved by the ACC, will be of reasonable design and construction to adequately contain such animals in accordance with the provisions hereof, and will be screened so as not to be visible from any other portion of the Property.

29)What is the community's parking policy? Street parking is not permitted unless a permit has been issued. You can find the parking policy on TownSq under documents. 

Architectural

30)What types of exterior modifications can I make to my home without requiring the association's approval? All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

31)Where do I find my community's architectural modification request form? The architectural modification request form can be found on the community website under the Documents section of TownSq, and the architectural modification request form can be provided at the association office.

32)What's the process for applying? How long does it take to get approval? Once the application is submitted, it will be reviewed by the Architectural Review Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

33)What is the status of my application? If you have not heard from the Community Manager or Architectural Review Committee within  30 days from the date of completed submission, please submit a request via TownSq or email your Community Manager at ARWCmanager@goodwintx.com. 

Compliance

34)I just received a violation notice. Who can I talk to about it? Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com, the association office at 512-252-7300, or at ARWCmanager@goodwintx.com.

35)Where can I report and issue with my neighbor’s home? Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

36)When does your compliance driver come through our community? The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

37)Is there a list of do's and don'ts I can give to my tenant? A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. Please have new tenants complete a new resident orientation after moving in.

Common Area Maintenance

38)What does the Association maintain, and what am I responsible for maintaining? Homeowners are responsible for maintaining their property. 

39) Where can I report a maintenance issue to the common areas within the community? We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

40)What is the trash/waste pick-up schedule for my community? Trash is scheduled for Fridays. Recycling is scheduled biweekly. Bins can be placed out the day before after 4 pm and removed by 4 pm after trash/recycling pick up. Contact Crossroads directly for any other questions or concerns regarding trash/recycling.

41)What is the bulk pick-up schedule for my community? Contact Crossroads Utilities for more information.

42)How do I get electric/gas/water/trash service?  Electric is Power to Choose; there is no natural gas in Reserve at Westcreek, and the trash/ sewer/water servicing agent is Crossroads Utilities.

43)How do I get a mailbox key? Please contact your local United States Postal Center for instructions on obtaining your mailbox key, or contact a locksmith if your house was purchased for resale.

Amenity Access

POOL:

44)What are the pool's operating hours? The pool season typically runs from May until September. During the season, the pool is open every day from 10 AM to 8 PM. The calendar is subject to change. In September, the pool is open only on weekends.

45)How many guests can I have at the pool? Residents are permitted up to 2 guests at any time. Guest must be signed in when entering and must leave with the resident. The resident is responsible for guests. See pool rules.

46)Where is the pool located? The pool is located behind the clubhouse at 17701 Bridgefarmer Blvd.

47)Is alcohol allowed at the pool? The use of alcohol is strictly prohibited at the pool.

48)Is smoking allowed at the pool? No smoking is allowed at the pool, patio, or clubhouse/amenity center. 

 

Clubhouse/ Amenity Center:

 49)How can I reserve the clubhouse for a party? The clubhouse can be reserved by visiting the association office and completing the reservation form. Full payment must be submitted for a reservation to be made. No reservations are made without payment. Payments are accepted in the form of checks or money orders paid to the order of Reserve at Westcreek. Residents must be up to date in assessments. Please see the reservation form for more details.

50)Is alcohol allowed at the clubhouse? The use of alcohol is prohibited at the pool and clubhouse. 

Insurance

51)My lender is requesting a copy of the association's insurance. Where do I get this information? Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

52)How do I get a lender questionnaire completed? Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login

53)How much does a lender questionnaire cost? Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing. 

54)Where do I obtain a resale certificate? Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login 

55)I'm the Lender and would like to get a statement.  Is there a charge for this? A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login