Frequently Asked Questions

Last update: 8/4/2025

General Information

1. What is my Property Code?
ARWC

2. What is the Management ID?
6587

3. Where can I find the governing documents?
Visit www.goodwintx.com, enter your community's name in the "Find My Community Page" field. Documents are also available in TownSq under the "Documents" tab.

Board Meetings

4. How do I find out when the next Board meeting is?
Meeting dates are posted in TownSq under "News and Events" and sent via email if you're registered.

5. Where can I find Board Meeting Minutes?
TownSq > Documents > Meeting Minutes > [Date]

Account & Assessment Info

6. Where can I find my account number?
On your billing statement or coupon book. If not available, contact Customer Service at 855-289-6007 or the office at 512-252-7300.

7. When is my assessment due?
Quarterly, due on the 1st. Late fees apply after the 10th.

8. Are there fees for online payments?

  • Credit Card: $1.50 + 3.5% of payment

  • E-Check: $1 flat fee

9. Why does my account show a negative balance?
You have a credit on your account.

10. Who can I talk to about past-due assessments?

11. How do I set up a payment plan?
Visit Payment Plan Form or email delinquencies@goodwintx.com

12–13. How do I update/cancel Western Alliance payments?
Click here to update or cancel recurring payments.

14. What does my assessment cover?
Operating expenses including landscaping, utilities, insurance, and amenity maintenance.

Financial Information

15. How do I check my balance?
Log into TownSq or contact Customer Service.

16. How can I pay my assessment?

  • Mail:
    Reserve at Westcreek (ARWC)
    c/o Goodwin Processing Center
    PO Box 93447
    Las Vegas, NV 89193-3447

  • TownSq (Web/App):
    Login > Select account > "Make a Payment"
    Options include: One-time, recurring, ACH, debit/credit

  • Bank Bill Pay:
    Set payee to address above. Include account number and code (ARWC).

17. Can I use a credit/debit card to pay?
Yes, through TownSq (fees apply).

TownSq

18. What is TownSq?
An app for managing your HOA account, submitting requests, accessing documents, and community news.

19. How do I register?
Visit TownSq Sign Up and enter your account number and zip code.

20. Trouble registering?
Contact Customer Service.

21. How do I change email preferences?
Login > Click your name > "Edit Profile"

22. How do I submit a request?
Login > Click “Requests” on the left menu

23. Forgot your password?
Reset it at Password Recovery

Contacts

25. How do I contact the Board?
Attend a Board Meeting or submit a message via TownSq.

Owner Information

26. How do I update my contact info?
Visit Update Info or contact Customer Service.

Rules & Regulations

27. What is the rental/leasing policy?
Permits are required to lease a home. Unauthorized rentals may incur violations. See policy in TownSq or contact the office.

28. What is the pet policy?
No livestock. Max of 2 pets per unit. All pets must comply with leash laws and be properly contained and tagged.

29. What is the parking policy?
Street parking requires a permit. Permits can be obtained at the office. Policy is in TownSq.

Architectural

30. What changes require approval?
All exterior changes must be approved via an architectural request.

31. Where is the request form?
Available in TownSq or at the office.

32. What is the approval process?
The ARC has 30 days to respond. Include detailed information to avoid delays.

33. How can I check my application status?
Submit a request via TownSq or email ARWCmanager@goodwintx.com.

Compliance

34. Received a violation?
Contact compliance@goodwintx.com, the office, or ARWCmanager@goodwintx.com.

35. Report a neighbor issue?
Use TownSq or Report a Violation.

36. When is compliance inspection?
Bi-weekly, plus random and twice-monthly night drives for parking violations.

37. Info for tenants?
Refer to the CC&Rs in TownSq. Schedule orientation at 512-252-7300.

38. Trash/recycle bin violations?
Pick-up is Friday. Bins may go out Thursday and must be put away by Saturday. Contact Crossroads for other trash concerns.

Maintenance

39. What does the HOA maintain?
Homeowners maintain their property. HOA maintains common areas.

40. Report a common area issue?
Submit via TownSq or call 512-252-7300.

41. Bulk pick-up info?
Contact Crossroads Utilities.

42. Who provides utilities?

  • Electric: Power to Choose

  • Gas: Not available

  • Water/Trash/Sewer: Crossroads Utilities

43. Mailbox key?
Contact USPS or a locksmith for resale homes.

Amenities

Pool:

44. Pool hours?
May–September, daily 10 AM–10 PM. Lap swim 7 AM–10 AM.

45. How many guests allowed?
Up to 2 guests. Guests must be signed in and leave with resident.

46. Pool location?
Behind the clubhouse at 17701 Bridgefarmer Blvd.

47. Alcohol allowed?
No.

48. Smoking allowed?
No.

Clubhouse:

49. How to reserve?
Reserve on TownSq calendar, then visit the office to complete the form and submit payment. Credit/debit, checks, and money orders accepted. Residents must be current on dues.

50. Alcohol at clubhouse?
Prohibited.

51. Game room hours?
Open during office hours and Mon–Thurs after hours until 10 PM. Weekend hours vary.

52. What else is in the clubhouse?
Game room, tech room, and playroom during business hours.

Insurance

53. Where can I get the HOA insurance certificate?
TownSq > Documents > Certificate of Insurance or contact Customer Service.

Resales

55. How to get a lender questionnaire?
Order at Community Archives for pricing and delivery.

56. Resale Certificate?
Available via Community Archives.

57. Lender statement requests?
Also available at Community Archives.

Association

Reserve at Westcreek
Bridgefarmer Blvd
Pflugerville, TX 78660
A great place to live!

©2025 Reserve at Westcreek

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